Technical Specialist at Quest Diagnostics Careers

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

120000.0

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Program Debugging, Troubleshooting, Interpersonal Communication, Organizational Skills, Time Management, Customer Service, Prioritization, Multi-tasking, Decision Quality, Technical Learning, Functional Skills

Industry

Medical and Diagnostic Laboratories

Description

Monitor tickets for severity and impact; provide software support for existing applications; troubleshoot and analyze problems and requirements; research and design short-term and long term solutions; monitor issues for trends, and convert tickets to projects when required. Continually drive software improvements of multiple enterprise wide systems across all IT Lab and operational applications and ensure seamless support of our customers. Please note this is a hybrid opportunity (3 days in office/2 days work from home) that can be based in Tampa, Florida or Irving, Texas. Pay Range: $110,000 - $120,000 / year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: * Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours * Best-in-class well-being programs * Annual, no-cost health assessment program Blueprint for Wellness® * healthyMINDS mental health program * Vacation and Health/Flex Time * 6 Holidays plus 1 "MyDay" off * FinFit financial coaching and services * 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service * Employee stock purchase plan * Life and disability insurance, plus buy-up option * Flexible Spending Accounts * Annual incentive plans * Matching gifts program * Education assistance through MyQuest for Education * Career advancement opportunities * and so much more! Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Responsibilities

Monitor and troubleshoot tickets for enterprise-wide software applications to provide technical support and design short-term and long-term solutions. Drive continuous software improvements across IT Lab and operational applications to ensure seamless customer support.