Technical Specialist - Runva Truganina at Alliance Automotive Service GmbH

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Warranty Management, Sales Processing, Customer Service, Mechanical Aptitude, Communication Skills, Technical Documentation, Problem-Solving, Customer Focused

Industry

Motor Vehicle Manufacturing

Description

Technical Sales & Support Rep for Runva Winches in Truganina. Provide expert support, warranty management, sales processing & customer service. Runva Winches is a leading provider of reliable and innovative winching solutions for off-road enthusiasts, trade professionals, and various industries across Australia. We pride ourselves on quality, innovation, and outstanding customer service. The Role: We are seeking a motivated Technical Sales & Support Representative to join our Runva Australia team in Truganina. This pivotal role combines technical support, warranty and returns management, sales order processing, and customer service — all aimed at driving growth and delivering exceptional support to our customers. Key Responsibilities: Provide expert technical support and promptly resolve customer enquiries via phone and online channels. Manage warranty claims and returns efficiently according to company guidelines. Develop and maintain technical documentation and FAQs to enhance customer and internal support. Accurately process sales orders daily and assist with payments and sales reporting. Support the Sales Manager with sales initiatives and dealer/distributor engagement. Build strong customer relationships and deliver outstanding service at every touchpoint. Who You Are: Strong mechanical aptitude with hands-on experience in mechanical products and installations. Excellent communication skills, both written and verbal. Skilled in writing effective technical documentation. Proficient in MS Office (Word, Excel). Self-motivated with strong problem-solving abilities. Customer-focused and able to manage multiple priorities seamlessly. Ability to stand for extended periods. Capacity to handle and lift heavy products Experience: Practical experience working with mechanical products; winch experience highly valued. Knowledge of the 4x4/4WD industry preferred. Experience in technical support, warranty management, and sales order processing is an advantage. Join Runva Australia and contribute to providing best-in-class winching solutions with a team passionate about quality and customer satisfaction. Looking after you: We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide: Staff discounts across the GPC Asia Pacific group of Companies Private health insurance discounts Employee assistance program A highly safety conscious work environment We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this Paid volunteer leave allowing you to give back to your chosen charity/community organisation Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more! GPC Asia Pacific Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries. Yet we are more than just a parts and service company. We propel people forward. With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com Send your CV to our Careers Team by clicking APPLY! Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.

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Responsibilities

Provide expert technical support and manage warranty claims and returns efficiently. Process sales orders and assist with payments while supporting the Sales Manager with initiatives.