JOB DESCRIPTION

As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales.
Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales.
The Technical Specialist is to provide technical advice and feedback to Case Managers on appropriate legislation to better understand and anticipate each claim’s technical and legal aspects. Assist with improving return-to-work outcomes, determining ongoing entitlements for the injured worker, and reducing overall claim costs.

REQUIRED SKILLS, EXPERIENCE AND QUALIFICATIONS

• Sound technical knowledge, including;
• Legal qualifications and/or minimum of 3 year’s experience in claims management (Case Manager) and/or a minimum of 3 years as a law clerk or paralegal in the statutory personal injury field
• Strong working knowledge of the NSW Workers Compensation Act 1987
• Flexibility and ability to adapt to change
• Demonstrated experience in supporting Claims Officers coaching, decision making and technical claims management
• Ability to follow the rules and regulations
• Demonstrated ability to work towards set targets and compliance measures
• Intermediate computer literacy

• Delivering prompt and effective specialist technical claims advice
• Working together with the Case Manager to provide guidance and support to maximise outcomes.
• Providing guidance and leading discussions on technical aspects of the claim with stakeholders
• Ensure compliance with all legislation, industry codes and company policies.
• Actively monitor developments within the industry to continuously develop knowledge of insurance guidelines, policy changes and modifications.
• Identify opportunities to review, develop and modify processes, procedures, standards and guidelines that support innovation, improved performance and improved customer experience
• Assist the Case Manager in conducting the ongoing ‘risk assessment’ and segmentation of claims through case conference process.
• Individually, work closely with the Claims Officers, Case Manager and Injury Management Advisor to assist in developing a strategic case management action plan for each claim