Technical Success Manager | $80K-$100K + Bonus + Equity + Remote | Award Wi at PhillyTech.Co

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

100000.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Onboarding, Integrations, Project Management, Troubleshooting, Client Success, API Testing, SaaS Platforms, Everflow, Shopify, Documentation, Automation, Communication, Adaptability, Precision, Ownership, Fast-Paced Environment

Industry

IT Services and IT Consulting

Description

Company Description This role is fully remote within the US & Canada. ARE YOU READY TO HELP BUILD THE AI-POWERED PLATFORM THAT SITS ALONGSIDE OTHER BILLION-DOLLAR SOLUTIONS AND DEFINES HOW PARTNER-DRIVEN GROWTH WORKS FOR NEXT-GEN BRANDS? Our client’s award-winning AI platform scales affiliate & influencer marketing with automated, real-time personalized funnels to help brands, affiliates, and marketing agencies drive partner revenue faster and more efficiently. Trusted by fast-growing brands across consumer, health, and ecommerce verticals, their platform is setting the new standard for measurable partnership outcomes. Our client’s platform was recently named “Most Innovative Tech” at the 2025 US Partnership Awards and was also named a finalist for Best Platform in a field comprised of other billion-dollar platforms. Why Join This is a high-impact opportunity to be on the front lines of client success at a company redefining partnership-driven growth. You will have real ownership over onboarding, integrations, and technical execution, with your work directly influencing client retention, expansion, and long-term success. Your impact will be visible, measurable, and deeply tied to how quickly customers realize value from the platform. You will work alongside a fast-moving, execution-focused team that values accountability, precision, and continuous improvement. Benefits Fully remote role (North America or Central/South America). High ownership and autonomy in a technical, client-facing role. Opportunity to work on an AI-first SaaS platform used by fast-growing brands. Professional development Note: Benefits offerings vary by location. Canada-based employees are eligible for standard benefits. For U.S.-based employees, compensation is structured to prioritize base pay, performance incentives, equity, and growth opportunities. While traditional benefits are not yet in place for U.S.-based hires, our client is actively working on implementing them as the business continues to scale. In the meantime, this role is designed for candidates who are excited by ownership, upside, and career acceleration. You’ll be joining a fast-growing company where your impact is highly visible, your growth is supported, and your equity participation allows you to build long-term value alongside the team. Job Description As Technical Success Manager, you will own the technical onboarding and ongoing execution for our client’s customers. You will manage integrations, tracking accuracy, and platform configuration to ensure clients launch smoothly and achieve measurable results quickly. You will act as the technical bridge between clients, product, and engineering, translating business requirements into reliable system configurations while proactively identifying opportunities to improve processes and automation. Responsibilities Own and execute technical platform setup and configuration for clients, including Everflow configuration and Shopify integrations. Manage client onboarding from post-contract through go-live, ensuring accurate tracking and smooth integrations. Lead technical discovery during sales handoff and translate business needs into system configurations. Project manage technical client requests and issues through resolution with speed and clarity. Troubleshoot tracking, integration, and reporting issues using tools such as Chrome DevTools and Postman or other API testing tools. Execute business-driven updates such as commission changes, feature rollouts, and configuration adjustments. Build and maintain SOPs, documentation, and troubleshooting guides for recurring workflows. Serve as the primary technical point of contact for clients, communicating solutions clearly and confidently. Collaborate with engineering and product teams to scope and deliver client-specific needs. Surface recurring technical issues and automation opportunities to improve the platform and client experience. Qualifications Hands-on, production-level experience configuring and managing Everflow is required (tracking, attribution, commissions, rules, and integrations). 2-4+ years of experience owning technical onboarding, integrations, and execution for customer-facing SaaS platforms, ensuring fast time-to-value and reliable outcomes. Strong experience with integrations, especially Shopify, pixels, postbacks, and custom events. Background in technical, client-facing roles with strong project management skills. Ability to translate business requirements into technical workflows and clear documentation. Hands-on troubleshooting experience using tools like Chrome DevTools and API testing tools. Demonstrated ability to operate with urgency, precision, and ownership in a fast-paced environment. Must be able to work in a fast-paced environment with the ability to prioritize, multitask, perform well under pressure, meet deadlines, and wear multiple hats. Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment. Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD80000 - USD100000 - yearly

Responsibilities

As a Technical Success Manager, you will own the technical onboarding and ongoing execution for clients, managing integrations and platform configuration. You will act as the technical bridge between clients and internal teams, ensuring smooth launches and measurable results.