Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description
The Technical Supervisor is responsible for specimen labeling, processing, test performance and storage, lab maintenance, supply stocking, logging temperature and lot numbers, aliquoting reagents, and following standard lab procedures, safety guidelines, and HIPAA polices. The position is also responsible for processing samples with molecular technologies other than TEM-PCR, such as qPCR. On days assigned as lead, also responsible for reviewing patient testing data and QC results, reporting test results, overall direction of patient testing, and communication of testing to Client Services, clients, sales, and the next lead. Responsible for training and competency assessment of testing personnel. Responsible for supervision of the clinical laboratory operation and the personnel performing testing and reporting of test results. Responsible for the clinical lab training and competency program, maintenance of laboratory inventory, and assuring test performance remains within lab specifications.
Must be accessible to testing personnel at all times testing is performed when assigned as Technical Supervisor to provide on-site, telephone or electronic consultation to resolve technical problems in accordance with policies and procedures established by the Laboratory Director.
Technical Supervisor responsibilities include, but are not limited to, the following:

TECHNICAL DUTIES

• Follow standard operating procedure for specimen handling and processing, test analyses, and maintain accurate documentation for specimen traceability.
• Adhere to established policies and procedures whenever test systems are not within acceptable performance levels.
• Document all corrective actions taken when test systems deviate from established performance specifications.
• After initial training, perform assigned TEM-PCR lab duties accurately and efficiently, including properly handling equipment.
• Stock laboratory with supplies in addition to clean and decontaminate laboratory instruments and testing areas.
• Setup and perform testing of samples for troubleshooting, clinical, and stability studies.
• Setup and assist with validation and verification studies of laboratory tests.
• Properly document records of studies performed, assuring traceability.
• After initial training, perform assigned qPCR lab duties accurately and efficiently including properly handling qPCR equipment.

QC DUTIES

• Adhere to all processes put into place by the Quality Assurance and Safety Officer.
• Consult with the QC Supervisor and/or the Quality Assurance and Safety Officer about all quality concerns in a timely fashion.
• Ensure reagents are QC tested before use with patient testing or concurrently with their first use.

LEAD DUTIES

• Handle problems, troubleshooting, and judgment calls when situations arrive that are not addressed in any procedure, which includes consulting with a Technical Supervisor or the Laboratory Director when needed.
• Review communication channels frequently to ensure all timely needs are handled and all updates are communicated properly.
• Document processing errors, non-conformances, or deviations from standard procedure that may occur.
• Coordinate any delayed testing and delay notifications according to policy.
• Assure all repeat specimens and client error resolutions are in testing, and that no specimen is delayed testing due to an oversight.
• Verify client errors and log them in the Laboratory Information System.
• Direct the overall flow of testing, emphasizing efficiency, and TATs.
• Enter, review, verify, and release patient results in the Laboratory Information System.
• Assure that all testing is complete, all issues are resolved, and any late testing is covered if the need arises before leaving for the day.
• Ensure testing records are completed and filed appropriately.

MANAGEMENT DUTIES

• Review of nonconformances or errors and ensure issues are corrected or additional training is provided. Ensure documentation of follow-up is completed in a timely fashion.
• Oversee nonconformance logs and approve corrective actions. (Bachelor’s degree only)
• Perform technical performance evaluations in conjunction with the Administrative Operations Manager.
• Maintain and update all technical laboratory policies to meet current practices and CAP Standards. Consult the Quality Assurance and Safety Officer as needed.
• Perform, document and ensure that training and competency assessments for lab employees are current.
• Ensure staff are meeting performance standards and code of conduct.
• Provide day-to-day supervision of high complexity test performances by testing personnel.
• Responsible for the technical oversight of the laboratory.
• Monitor test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained.
• Prepare schedules for work assignments, training and competency assessments.
• Review quality and control monitors and initiate action/correction as directed by Quality Assurance.
• Laboratory Information System management.
• Serve as a leader in the department, ensuring staff are communicated to effectively and demonstrating the needs of the business.
• Maintain current and clear communication on all processes to the lead personnel and staff to ensure all processes are followed per policy.