EXPERIENCE AND SKILLS:

• A minimum f two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Hld a valid Money and. Pension Service accredited qualification in debt advice
• Have recent knwledge and experience of specialist debt casework
• Ability t supervise, develop and motivate a team of Debt Advisers to achieve perfrmance, quality and Continuous Professional Development
• Understanding f the issues involved in interviewing clients (all channels)
• Ability t analyse and interpret complex information and produce and present clear reprts verbally and in writing in cross cultural settings.
• Ability t work with funders and (partner) organisations to earn and maintain the trust f the people with whom Toynbee Hall deals.
• Experience f the monitoring, managing and evaluation of projects and perfrmance
• Have achieved the MaPS cmpetency requirements for a Technical Debt Supervisr (or be working towards these) and have experience of monitoring casewrk for quality.
• Prven ability to work creatively to support change management using a slution-based approach that resolves issues and accomplishes goals
• Ability t lead and contribute to the team, including the ability to prioritise wn work and the work of others, and take decisions in relation to service delivery and rta cover (if required)
• Ability t create a positive working environment in which equality and diversity are well managed, dignity at wrk is upheld and staff are empowered and mtivated to do their best
• Ability t best use IT systems and packages in the provision of advice services, including Micrsoft Office, Teams, and case recording tools eg AdvicePro

COMMUNICATION AND INTERPERSONAL SKILLS:

• Ability t build and maintain positive relationships with all staff members.
• Excellent written and verbal cmmunication skills.
• Cmpetence in handling sensitive information with discretion and maintaining confidentiality.

PERSONAL ATTRIBUTES:

• High level f professionalism and integrity.
• Ability t work independently and proactively without supervision.
• Capacity t remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and cllaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.

JOB PURPOSE

To support Debt Advisers in their roles and ensure that the advice provided to overindebted Clients is accurate, effective and tailored to individuals’ circumstances. To support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with their Grant Agreement.

SCOPE OF ROLE

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

KEY RESPONSIBILITIES

• Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.
• Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.
• Ensure project compliance and quality requirements are achieved.
• Contribute to the wider Team