Technical Supplier Manager

at  Virgin Money

Business Unit: Business Management & Control (Technology Operations & Cyber Security)
Salary Range: Circa £65,000 per annum DOE + red-hot benefits
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OUR TEAM

The overarching ambition for COO remains – leverage the power of technology to deliver superb products and services for our customers. Technology Operations & Cyber Security (TOCS) plays a critical role in that pursuit, specifically, protecting our organisation and its critical data from cyber criminals as well as managing all technical services used by colleagues and customers alike.
Business Management and Control (BM&C) ensures TOCS is effective and fit for purpose in this ambition by leading the way in Financial Planning & Management, Third Party Management, Risk & Control, People & Engagement and Insights & Reporting.
We’re looking for a highly experienced Technical Supplier Manager to manage some of TOCS most important technology suppliers and cloud service providers, starting with IBM and Oracle. This is a key role in aligning technology initiatives with our overall business strategy alongside tight and strong management of our cost envelope.

What you’ll be doing…

• Managing the contracts and renewals of supplier products and services for the portfolio of technical suppliers you own including renegotiation of contracts and contract changes
• Working with Financial Planning Teams, Finance and Procurement to manage supplier cost in line with agreed budgets ensuring good value for our investment. Also to deliver cost efficiencies through adequately forecasting future expenditure based on third party requirements and utility as identified within the technology roadmaps
• Management of monthly Service Reviews, Change Boards and any Strategic Reviews for suppliers as well as attendance at key governance forums
• Maintain deep relationships with your portfolio of suppliers and act as an advocate for the supplier within VM as well as an advocate for VM to the supplier
• Ensure effective risk management practices through risk identification, assessment and operation of key controls as well as third party oversight activities for assurance over risk management practices and controls operated by suppliers on behalf of VM.
• Manage supplier resilience and continuity of service to protect the operation of critical bank services through documented, approved and tested service interruption plans, contingency plans, disaster recovery and business continuity plans.
• Work closely with Procurement, 1st line risk, 2nd line risk and compliance teams to ensure all third party regulatory, scheme and policy requirements are met
• Ensure suitable KPI’s are in place to monitor the performance of the individual suppliers
• Be the business SME providing support on projects and initiatives related to suppliers in your portfolio
• Provision of reporting to key stakeholders and colleagues to meet internal governance requirements

• Managing the contracts and renewals of supplier products and services for the portfolio of technical suppliers you own including renegotiation of contracts and contract changes
• Working with Financial Planning Teams, Finance and Procurement to manage supplier cost in line with agreed budgets ensuring good value for our investment. Also to deliver cost efficiencies through adequately forecasting future expenditure based on third party requirements and utility as identified within the technology roadmaps
• Management of monthly Service Reviews, Change Boards and any Strategic Reviews for suppliers as well as attendance at key governance forums
• Maintain deep relationships with your portfolio of suppliers and act as an advocate for the supplier within VM as well as an advocate for VM to the supplier
• Ensure effective risk management practices through risk identification, assessment and operation of key controls as well as third party oversight activities for assurance over risk management practices and controls operated by suppliers on behalf of VM.
• Manage supplier resilience and continuity of service to protect the operation of critical bank services through documented, approved and tested service interruption plans, contingency plans, disaster recovery and business continuity plans.
• Work closely with Procurement, 1st line risk, 2nd line risk and compliance teams to ensure all third party regulatory, scheme and policy requirements are met
• Ensure suitable KPI’s are in place to monitor the performance of the individual suppliers
• Be the business SME providing support on projects and initiatives related to suppliers in your portfolio
• Provision of reporting to key stakeholders and colleagues to meet internal governance requirement