Business Unit: Business Management & Control (Technology Operations & Cyber Security COO)
Salary range: £56,800 - £65,000 DOE
Location: Hybrid – Travel will be required to VM Hub offices and supplier meetings/events where required
Contract type: Permanent, Full Time

OUR TEAM

The overarching ambition for COO remains – leverage the power of technology to deliver superb products and services for our customers. Technology Operations & Cyber Security (TOCS) plays a critical role in that pursuit, specifically, protecting our organisation and its critical data from cyber criminals as well as managing all technical services used by colleagues and customers alike.
Our Business Management and Control (BM&C) team ensures TOCS are effective and fit for purpose by leading the way in Financial Planning & Management, Third Party Management, Risk & Control, People & Engagement and Insights & Reporting. We’re seeking an experienced Technical Supplier Manager to manage our most important technology suppliers and cloud service provider within TOCS. It’s key role in aligning technology initiatives with our overall business strategy alongside tight and strong management of our cost envelope.
As a Technical Supplier Manager, you’ll be responsible for ensuring effective third party management of the technical and commercial interaction between Virgin Money and the technology suppliers. You’ll have a comprehensive technical understanding of the suppliers’ products and service offerings as well as support, contracts, licensing, consumption, billing, and third party risk management. You’ll be working with a diverse group of highly specialised experts in Technology and Cyber Teams, Procurement, Legal, Incident Management, Disaster Recovery and Senior Management – and you’ll need to influence them all to be successful.
You’ll have a great opportunity to build deep relationships with our suppliers, getting to know the people and the organisations. You’ll be highly effective in engaging the Supplier at pace in both every day and crisis situations.

• Contract Management - Managing the contracts and renewals of supplier products and services for the portfolio of technical suppliers you own including renegotiation of contracts and contract changes
• Commercial Management – Working with Financial Planning Teams, Finance and Procurement to manage supplier cost in line with agreed budgets ensuring good value for our investment. Also to deliver cost efficiencies through adequately forecasting future expenditure. based on third party requirements and utility as identified within the technology roadmaps
• Third Party Governance Framework- Chair and management of governance meetings aligned to our internal Third-Party policies and frameworks. Participation and input will also be required for wider stakeholder engagement both internally and externally to the organisation.
• Supplier Relationship Management – Maintain deep relationships with your portfolio of suppliers and act as an advocate for the supplier within VM as well as an advocate for VM to the supplier.
• Third Party Risk Management – Ensure effective risk management practices through risk identification, assessment and operation of key controls as well as third party oversight activities for assurance over risk management practices and controls operated by suppliers on behalf of VM.
• Operational Resilience - Manage supplier resilience and continuity of service to protect the operation of critical bank services through documented, approved and tested service interruption plans, contingency plans, disaster recovery and business continuity plans.
• Compliance - Work closely with Procurement, 1st line risk, 2nd line risk and compliance teams to ensure all third party regulatory, scheme and policy requirements are met.
• Monitoring - Ensure suitable KPI’s are in place to monitor the performance of the individual suppliers aligned to contractual requirements.
• Change - Be the business SME providing support on projects and initiatives. related to suppliers in your portfolio.
• Reporting - Provision of reporting to key stakeholders and colleagues to meet internal governance requirements.