Technical Support Admin - Coffee Care at JACOBS DOUWE EGBERTS

Howick, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Troubleshooting, Communication, Interpersonal Skills, Computer Proficiency, Attention To Detail, Prioritization, Salesforce, SAP, Coffee Machine Experience

Industry

Food and Beverage Services

Description

Company Description Who we are? JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L’OR, Hummingbird, Bell Tea, Jed’s, Ti Ora and more. In 2022, JDE Peet’s generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees. We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way. Find out more at https://careers-nz.jacobsdouweegberts.com/ Job Description We are looking for a Technical Support Administrator to join our technical team, you will play a crucial role in ensuring smooth operations by providing technical assistance to our Out of Home customers (OOH - fuel stations, cafés, and hotels etc) and administrative support to our skilled technicians maintaining our coffee machinery. You will be responsible for, but not limited to: Provide phone and email assistance on the technical service support line Communicate and liaison with internal technicians and OOH customers with the aim to resolve technical issues via phone Escalate complex issues to appropriate teams and follow up until resolution Maintain systems data including accurate records of customer interactions, technical issues, and resolutions Supporting the implementation of Salesforce to the business Loading and facilitation of oil channel general services monthly Setup, amend and terminate of general services agreements Qualifications To be the best Technical Support Administrator, we’re looking for someone who has the following skills and experience: Atleast 2 years customer services experience Previous barista and coffee machine experience – Advantage SAP experience - Advantage Strong troubleshooting skills and ability to learn new technologies quickly Excellent communication and interpersonal skills Computer Proficiency Attention to detail and ability to prioritize tasks effectively Valid Unrestricted Work Visa Additional Information Perks What’s in it for you? Competitive salary, 3% Kiwisaver Employer Contribution and Discretionary Bonu Enjoy half a day off on your birthday Parental Leave Subsidy Top Up (in accordance with company policy) Income Protection and Life Insurance Subsidized Medical Insurance for you and your family Learning and development programs to support personal growth Quarterly free staff boxes including a range of our coffee and tea brands, and access to discounted staff purchases. If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). Short cover letters (in the Message section) outlining your motivation to join JDE Peet’s in this role are greatly appreciated. Note: No applications are handled via e-mail. We are currently only accepting applications of candidates who have already obtained legal rights to work in NZ without restrictions.

Responsibilities

The Technical Support Administrator will provide technical assistance to Out of Home customers and administrative support to technicians. Responsibilities include resolving technical issues, maintaining system data, and supporting the implementation of Salesforce.