Technical Support Administrator at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

125720.0

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Team Leadership, Troubleshooting, ICT Environment Maintenance, Project Coordination, Azure Virtual Desktop, Modern Management Solutions, End-User Support, Device Refresh, Mentoring, Customer Service, Escalation Point Management, Operational Maintenance, Strategic Technology Initiatives, Problem Solving

Industry

Law Enforcement

Description

Computer Systems Officer Level 3 Ongoing Full-Time Parramatta $142,491 pa. Package includes salary from $107,131 to $125,720, plus employer's contribution to superannuation of 12%25 and annual leave loading. About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW. About the role We have an opportunity for a Technical Support Administrator to be part of our Digital Workplace Platform - Field Support team, Technology and Communications Services Command. The Technical Support Administrator provides technical support and advice to users across multiple locations, platforms and technologies with an emphasis on exceptional customer service, coordinating and guiding the activities of Technical Support staff responsible for the operational maintenance of the organisation's ICT environment. The Technical Support Administrator (Team Lead) is a key role focused on delivering Technical Field Support and ensuring smooth operations across NSWPF. You will act as the primary escalation point for complex technical issues, providing expert troubleshooting and guidance to maintain reliability and continuity. A major part of the role involves coordinating technical setup and support for major event, operations, and other critical engagements. Beyond day-to-day responsibilities, you will be involved in strategic technology initiatives, including the rollout of Azure Virtual Desktop, adoption of modern management solutions, and the coordination of Tech Bars to enhance end-user support and streamline device refresh processes. In addition, you will lead and mentor a team of 5–9 direct reports, fostering a culture of collaboration, professional growth, and technical excellence. You’ll be responsible for guiding your team through operational priorities while supporting their development and engagement. If you are a problem-solver with advanced technical expertise, Project coordination, strong leadership skills, and a passion for modernising technology, this role offers the opportunity to make a significant impact on our digital transformation journey. View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role) What we can offer you At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include: competitive salary; flexible work options; opportunity to purchase leave; annual leave loading; corporate wellbeing programs including seminars and the Fitness Passport; free annual influenza vaccination; salary packaging options via superannuation contributions or a novated vehicle lease; convenient location for public transport and to shops etc; and in-house gym facilities. How to Apply Applications can only be submitted electronically via the I Work for NSW website. To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role. Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview. Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document. Target Question 1: Drawing on your experience supporting enterprise technology initiatives such as Azure Virtual Desktop, modern desktop management, or Tech Bar services, describe how you have led a technical support team through a major rollout or transition. How did you prepare the support model and uplift team capability, and what measures did you use to assess support effectiveness and ongoing skills development within your team. Target Question 2: Describe how you have led a technical support team through a complex or recurring ICT issue in a high‑volume environment, including how you managed staff performance and wellbeing, applied problem management practices, and improved service or team capability outcomes. Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process. If you require any further information about this opportunity, please contact the hiring manager Martin Foran via 0438 827 272. To be eligible to apply for this role, you must meet one of the following statuses: an Australian Citizen; a permanent resident of Australia; or a New Zealand citizen. Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force. Our commitment to Diversity: At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages. We understand that the recruitment journey may present unique challenges. If you: Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. For more information on applying for roles with the NSW Police Force click here Thank you for your interest in this role. We look forward to receiving your application.

Responsibilities

The Technical Support Administrator provides technical support and advice across multiple locations and technologies, acting as the primary escalation point for complex technical issues while coordinating the activities of the support staff. A major part of the role involves leading a team of 5-9 direct reports, guiding operational priorities, and supporting strategic technology initiatives like Azure Virtual Desktop rollouts.