Technical Support Advisor/Facilities Maintenance Manager at Watsco, Inc.

Libertyville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

75000.0

Posted On

10 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVACR Systems, Refrigerant Pipe Design, Public Relations Skills, Computer Skills, Microsoft Office, Excel, Microsoft Outlook, PIC Programming Knowledge, Organizational Skills, Team Oriented, Problem-Solving Skills

Industry

Wholesale

Description

HVAC TECHNICAL SUPPORT ADVISOR/FACILITIES MAINTENANCE Temperature Equipment Corporation (TEC), a WATSCO (WSO) Company, has been an industry leader known for technical expertise, value, best-in-class product availability, and driving customer loyalty for nearly 90 years and counting. TEC is also the Midwestern states largest distributor of air conditioning, heating, and refrigerant equipment, related parts, and supplies. We offer exceptional compensation packages; full benefits include health, dental, life, and AD&D insurance, paid holidays & vacation, and 401(k) with company matching. JOB DESCRIPTION The Tech Support Advisor is responsible for providing technical and application support, as well as technical training, to TEC customers, external TEC Sales representatives, and internal TEC Sales support teams. The responsibilities outlined for this role are not exhaustive and may evolve based on organizational needs. In addition to core technical support duties, this position will also include facilities maintenance responsibilities to support the operational needs of the Libertyville location. TECH SUPPORT RESPONSIBILITIES * Maintain a comprehensive working knowledge of the technical aspects of all Heating, Ventilation, and Air Conditioning equipment distributed by TEC. * Provide technical and application support to TEC customers through phone assistance and on‑site job visits. * Deliver technical and application support to both inside and outside TEC Sales teams. * Support the TEC Parts Division by providing accurate and timely technical guidance. FACILITIES MAINTENANCE RESPONSIBILITIES * Monitor the overall structural and operational soundness of the TEC Libertyville facility. * Coordinate and oversee all contracted service visits, including roof, structural, HVAC, and safety‑related inspections or repairs. * Assist the store manager with the operation and troubleshooting of the burglar alarm system. * Maintain fire suppression system records and ensure all scheduled inspections are completed and properly documented. SKILLS, KNOWLEDGE, & ABILITIES * Complete understanding of HVACR systems and applications. * Understanding of refrigerant pipe design. * Must have good public relations skills. * Computer skills; Microsoft Office suite, Excel, Microsoft Outlook, some PIC programming knowledge. * Well organized. * Team oriented. * Exceptional problem-solving skills. EDUCATION & EXPERIENCE * 3-year Trade school degree in HVACR, or completion of a union apprentice program in the HVACR environment. * 10 years’ experience in the HVACR industry related to service and installation. PHYSICAL DEMANDS WORKING CONDITIONS & PHYSICAL REQUIREMENTS * General office environment. * Routine use of office equipment such as computers, phones, filing cabinets, and fax machines * Requires seating for extended amounts of time, manual dexterity for working with computer keyboards. * Job site visits requiring roof access via ladders and scuttle Accesses. * Must be able to carry a backpack weighing up to 50 pounds at job sites. JOB HOURS * Monday through Friday * 8am to 5pm SALARY EXPECTATIONS Starting Salary of $75,000 Qualifications EDUCATION & EXPERIENCE * 3-year Trade school degree in HVACR, or completion of a union apprentice program in the HVACR environment. * 10 years’ experience in the HVACR industry related to service and installation. PHYSICAL DEMANDS WORKING CONDITIONS & PHYSICAL REQUIREMENTS * General office environment. * Routine use of office equipment such as computers, phones, filing cabinets, and fax machines * Requires seating for extended amounts of time, manual dexterity for working with computer keyboards. * Job site visits requiring roof access via ladders and scuttle Accesses. * Must be able to carry a backpack weighing up to 50 pounds at job sites.

Responsibilities

The Tech Support Advisor provides technical and application support to TEC customers and sales teams, while also overseeing facilities maintenance at the Libertyville location. Responsibilities include maintaining HVAC knowledge, coordinating service visits, and ensuring operational soundness of the facility.