Why come and work with us?
Hughes is a family company with family values that have been trading for over 100 years. We pride ourselves on these values and our commitment to our staff and customers alike. This commitment and support also extend beyond our location boundaries. We encourage our teams to support good causes in their local communities.

We feel hard work should be rewarded, that is why our employee benefits include:

• Employee Discount (after a qualifying period)
• Generous Maternity and Paternity.
• An enhanced company pension scheme (subject to eligibility criteria).
• Generous holiday allowance calculated at 6.6 times your weekly contracted hours.
• Training and Development programs including fully funded apprenticeship opportunities.
• Support for community projects.
• Wellbeing support provided by the Retail Trust which is free to use for all our employees.
• Healthshield Cash Plan
• Life Insurance.
• The opportunity for free use of Company Holiday Lodges.
• Discounted Gym membership.
• Recognition for Long Service.

We are excited to offer you an opportunity to join our team as a Technical Support Advisor based at our Ipswich Depot
As a member of our friendly and energetic team we are looking for an engaging personality to build rapport with customers, providing them with the best possible experience. You would be someone who shares our company values of Honesty, Respectfulness, Loyalty and Accountability.
When recruiting we always look for individuals who share our values and can add their own personality. We encourage our teams to bring forward their own ideas and help contribute to our business.
We are looking for a person who can grow in their role and career with us through continued training and development.

What does the role include?

• Offering great customer service to our customers to ensure that they feel valued and assured in the decisions they make and the service we provide.
• Personal development, learning new skills and product knowledge.
• Making and taking calls from our customers, solving technical problems.
• Promoting a safe and friendly working environment.
• Assisting the depot with daily workloads, to meet personal and team targets.

What Skills and Experience is required?

• At Hughes we believe in developing and training our team members. Our business has been built on customer service. Whilst you may not have huge prior experience you will be guided, trained, and developed to provide the ‘Hughes Experience’
• We recognize that not all customers and colleagues are the same and you will learn to tailor your approach to each situation.
• A capability to learn new skills is required to build trust and rapport with every colleague and customer.
• Flexibility when business needs and customer expectations change.
• Listening and talking with customers so that you make sure their needs have been met and they will want to recommend us to friends and family

To be successful, you must have a friendly personality, willing to take on a variety of tasks, and be able to work as part of a flexible team. It’s important that you enjoy offering good customer service. Suitable candidates will be able to meet targets and possess relevant computer skills.
Full training will be given, with opportunities to continue to gain specialist knowledge, but experience with office applications is preferable.

IND02

As a member of our friendly and energetic team, we are looking for an engaging personality to build rapport with colleagues, providing them with the best possible experience. You would be someone who shares our company values of Honesty, Respectfulness, Loyalty and Accountability.
When recruiting we always look for individuals who share our values and can add their personality. We encourage our teams to bring forward their ideas and help contribute to our business.
We are a company that values our staff and their work/life balance and therefore are happy to discuss flexible working opportunities to continue to gain specialist knowledge

• Offering great customer service to our customers to ensure that they feel valued and assured in the decisions they make and the service we provide.
• Personal development, learning new skills and product knowledge.
• Making and taking calls from our customers, solving technical problems.
• Promoting a safe and friendly working environment.
• Assisting the depot with daily workloads, to meet personal and team targets