ABOUT THE ROLE

This role requires you to deliver exceptional levels of customer service to our Which? Tech Members via voice (direct and call backs) and email - ensuring our Members receive an outstanding customer experience every time. .

KEY RESPONSIBILITIES INCLUDE:

• To live the Which? values embodying the behaviours that demonstrate that we care, we’re rigorous, we’re brave, we make it happen and we’re connected.
• Provide an excellent standard of customer service to all of our member’s direct enquiries.
• Consistently strive to achieve all personal and team targets.
• Work collaboratively and efficiently with the Member Service Centre teams and within the Tech support team to ensure consistency of approach and share information.
• Develop and maintain a sound knowledge of W? products and services as well as actively develop Tech market knowledge.
• Share best practice with your colleagues, and maintain a high level of product, service and technical knowledge.

THE INTERVIEW PROCESS FOR THIS ROLE INVOLVES:-

• 60 minutes structured interview with a live task.