Technical Support Agent - Commissioning at RADIUS FLEET SERVICES PTY LTD

Crewe, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Commissioning, Telematics, Vehicle tracking, Dash cameras, Hardware installation, Diagnostic checks, Troubleshooting, Data validation, IT literacy, Problem-solving, Analytical skills, Customer service, Microsoft Office, Ticketing systems

Industry

Business Consulting and Services

Description

Company Description We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description Role Overview: As a Commissioning Support Agent, you will be responsible for the remote configuration, activation, and quality assurance of telematics devices such as vehicle trackers and dash cameras. You will work closely with the Installation, Technical Support, and Customer Service teams to ensure each device is set up accurately, tested, and ready for customer use. Key Responsibilities: Commission vehicle tracking units and dash cameras via our internal platforms and systems. Validate hardware installation data and confirm device functionality post-installation. Carry out diagnostic checks and troubleshoot issues during the commissioning phase. Liaise with field engineers to resolve technical issues or incomplete installations. Ensure each device is correctly linked to the customer account, vehicle, and relevant software platform. Document commissioning activity and escalate anomalies to the relevant team. Support new product rollouts and firmware updates where applicable. Deliver high standards of customer service by ensuring devices are commissioned promptly and correctly. Collaborate with cross-functional teams to continually improve commissioning processes and workflows. Qualifications Strong IT literacy, particularly in using web-based platforms and internal ticketing systems. Excellent problem-solving and analytical skills. High attention to detail and accuracy when handling customer data and technical configurations. Effective communication skills, both verbal and written. Ability to work independently and as part of a team in a fast-paced environment. A good understanding of Microsoft Office. Nice to have: Relevant technical certifications such as CompTIA A+, Network+, or similar are advantageous but not essential. Experience with telematics or vehicle technology systems is a strong plus. Proven ability to work with software platforms, databases, and diagnostic tools. Full UK driving license may be preferred (depending on if occasional site visits are required). Additional Information Competitive salary and benefits package Full training and ongoing development Opportunity to work with innovative telematics technologies Career progression in a growing global business Friendly and collaborative working environment Pension scheme and holiday entitlement Employee perks and discount schemes #LI-JW1 Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer: Global Female Health Policy & Female Health Champions Pregnancy Loss and Fertility Treatment Policies Endometriosis Friendly Employer (UK) Women-focused gym & female health events Mental Health First Aiders Disability Confident Committed Employer (Level 1) Race at Work Charter signatory Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge. Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected] Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Department: Customer Service & Operations Work Pattern: Office Based (5 days onsite)

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Responsibilities

You will be responsible for the remote configuration, activation, and quality assurance of telematics devices such as vehicle trackers and dash cameras. This involves validating installation data, performing diagnostic checks, and liaising with field engineers to resolve technical issues.