• Durée de l’emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 37.5 hours per week
• Education:
• Expérience:

EDUCATION

• Other trades certificate or diploma

COMPUTER AND TECHNOLOGY KNOWLEDGE

• iOS
• Networking software
• Networking hardware
• Internet
• Mac OS
• Zendesk
• MS Office
• MS Windows
• SharePoint
• Spreadsheet

TYPE OF EXPERIENCE

• Call centre

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting

EXPERIENCE

• 1 year to less than 2 years

• Give access to computer networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service