TECHNICAL SUPPORT AGENT (ENERGY STORAGE SYSTEMS)

Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX
Job Type: Permanent, 37.5 hours per week, Monday – Friday with shift times falling between 8am – 7pm.
We also welcome applications from candidates wishing to work part- time, 25 hours per week, Monday – Friday 9:30am – 2:30pm
Salary: Competitive

ABOUT US

GivEnergy are a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in a range of inverters and battery systems which allow our users to store their renewable/cheap-rate energy, ease pressure on the grid and save some serious money!

As a Technical Support Agent, you’ll be the first point of contact for customers or installer electricians who need assistance with our products. You’ll provide remote technical support via phone, email, and live chat — troubleshooting issues, guiding installations, and ensuring our users get the most from our systems.
This role is ideal for someone with a background in engineering, electrical systems, or renewables who enjoys helping others and solving problems.
Responsibilities Include:
· Troubleshooting product and installation issues related to our energy storage and battery system products.
· Providing the best service possible, aiming for a first-time fix and achieving high customer satisfaction.
· Accurately logging support interactions and escalating complex issues where needed with efficiency in line with SLA’s and KPI’s.
· Guiding users through configuration, diagnostics, and basic maintenance.