Technical Support Agent for SEO Support with UNCAPPED INCENTIVES! - PIONEER at CBE Companies

Biñan, Laguna, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, CRM, Ticketing Systems, Onboarding, Issue Resolution, AI Solutions, Documentation, Technical Guidance

Industry

Outsourcing and Offshoring Consulting

Description

Job Description: Position Overview CBE Companies is seeking confident and motivated Tech Employees responsible for assisting customers across the United States with the implementation, operation, and support of Company’s AI-powered solutions. Provider Tech Employees engage with customers to understand their operational needs, provide technical guidance, and help ensure successful adoption and use of Company AI services. Provider Tech Employees assist customers in resolving technical issues, answering product questions, and supporting the effective use of the Company’s technology platform. Key Responsibilities Customer Support & Issue Resolution § Assist customers with questions and issues related to Company services, platforms, tools, and workflows § Troubleshoot user problems involving set-up, access, navigation, system usage, and general platform functionality § Identify, diagnose, and document technical or operational issues reported by customers § Resolve first-level technical issues directly and escalate more complex issues when necessary § Guide customers step-by-step through technical processes in a clear and professional manner § Maintain a positive and professional customer experience during all support interactions Product & Platform Assistance § Support customers during onboarding, implementation, and ongoing use of Company solutions § Help customers understand platform features, service workflows, and system capabilities § Provide clear explanations of processes, tools, and recommended next steps § Assist customers in effectively integrating Company services into their business operations § Identify recurring platform or usability issues and communicate patterns or trends to management CRM, Ticketing, and Documentation § Maintain accurate records of customer interactions and resolutions within the Company CRM or support systems § Track open issues, status updates, follow-up actions, and escalation notes § Apply CRM and ticketing best practices including case logging, issue categorization, and resolution documentation § Ensure customer records, issue notes, and support activity logs remain complete and accurate § Document recurring problems and common customer requests for internal reference and improvement Operational & Internal Coordination § Coordinate with internal teams when customer issues affect service delivery or system performance § Escalate complex or technical issues to appropriate internal resources when required § Assist in identifying whether customer issues are technical, operational, training-related, or process-related § Communicate relevant customer feedback and operational insights to management and technical teams § Support continuous improvement of customer workflows and support processes CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees. Founded in 1933, CBE Companies has a long history of successful debt recovery for the nation’s largest private-sector and government contracts. With industry-leading recoveries and customer satisfaction scores exceeding 99%, CBE’s purpose and mission is to connect people to solutions.

Responsibilities

Provide technical support and guidance to customers implementing and using AI-powered solutions. Resolve first-level technical issues and document interactions within the company CRM.