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Technical Support Agent at GROWE

Reims, Grand Est, France -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Support, Analytical Thinking, Problem-Solving, Communication Skills, Teamwork, OpenSearch, Elastic Search, Grafana, Atlassian Jira, Root Cause Analysis, Incident Management, Task Tracking, Proactive Approach, Ticket Management

Industry

Business Consulting and Services

Description

Growe welcomes those who are excited to: Work closely with business units and technical teams to clarify requests and track task progress; Monitor Grafana boards to assess system performance and detect potential issues; Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents; Record incidents in JSM/Jira in compliance with established workflows; Handle support tickets, ensuring they are updated regularly and resolved promptly; Escalate incidents when required, adhering to internal protocols; Draft and deliver notifications about scheduled or unscheduled technical activities. We need your professional experience: 1 + years of experience in customer support/technical support; English proficiency from Upper-Intermediate level; Experience as a QA will be beneficial; Experience with OpenSearch/Elastic Search and Grafana - will be a plus; Proficiency in Atlassian Jira (ticket management). We appreciate if you have those personal features: Excellent verbal and written communication skills; Teamwork skills with the ability to work independently within the area of responsibility; Analytical thinking and a proactive approach to problem-solving. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Responsibilities

The Technical Support Agent will work closely with business units and technical teams to clarify requests and track task progress. They will monitor system performance, handle support tickets, and escalate incidents as necessary.