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Technical Support Agent at GROWE

, , -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

OpenSearch, Elastic Search, Grafana, Atlassian Jira, PagerDuty, Rancher, Incident Management, English Communication, Escalation Procedures, Analytical Thinking, Problem-Solving, Teamwork, Resilience, High-Pressure Conditions

Industry

Business Consulting and Services

Description

Growe welcomes those who are excited to: Work closely with business units and technical teams to clarify requests and track task progress; Monitor Grafana boards to assess system performance and detect potential issues; Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents; Record incidents in JSM/Jira in compliance with established workflows; Handle support tickets, ensuring they are updated regularly and resolved promptly; Escalate incidents when required, adhering to internal protocols; Draft and deliver notifications about scheduled or unscheduled technical activities. We need your professional experience: Solid knowledge and experience with OpenSearch/Elastic Search and Grafana; Proficiency in Atlassian Jira (ticket management); Experience with PagerDuty or similar systems; Familiarity with Rancher; Experience with logging, managing, and resolving incidents; Excellent level of English (verbal and written); Experience with escalation procedures. We appreciate if you have those personal features: High level of communication; Resilience under high-pressure conditions; Teamwork skills with the ability to work independently within their area of responsibility; Analytical thinking and a proactive approach to problem-solving. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Responsibilities

The Technical Support Agent will work closely with business units and technical teams to clarify requests and track task progress. They will monitor system performance, handle support tickets, and escalate incidents as necessary.