Technical Support Agent at JOHNSON HEALTH TECH TRADING INC

Village of Cottage Grove, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Customer Service, Call Center Operations, Microsoft Office, Written Communication, Verbal Communication, Critical Thinking, Problem Solving, Case Documentation, KPI Management

Industry

Wholesale

Description

Description Position Overview Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position. Responsibilities Provide Outstanding Service to Dealers, Consumers, and Service Providers: • Maintain good attendance and adherence to schedule. • Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support. • Support multiple queues. • Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way. • Create parts orders; dispatch service technicians; collect billing information. • Document and maintain comprehensive customer case records. • Efficiently utilize tools and resources • Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality. • Promote a positive and collaborative team atmosphere with co-workers. • Build and maintain working knowledge of products. • Complete all required training and ongoing education. • Other duties as assigned Requirements Education: • Minimum high school diploma or equivalent required Experience: • Demonstrated customer service experience required • Minimum of 1 year call center experience preferred Other Requirements: • Working knowledge and experience with Microsoft Office suite or comparable software • Excellent written and verbal communication skills • Think critically to analyze and solve problems Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: · Health & Dental Insurance · Company paid Life Insurance · 401(k) · Paid Time Off benefits · Product discounts · Wellness programs Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Responsibilities

The agent handles a high volume of customer technical support requests via phone, email, and chat. Responsibilities include troubleshooting problems, creating parts orders, and maintaining detailed customer case records.