Numer referencyjny: OPE / ROM / LA
lokalizacja
Rumunia / Bukareszt
kategoria
Specjalista ds. Wsparcia Technicznego / Helpdesk / Serwis, Call Center, Customer Service Advisor SSC / BPO

REQUIREMENTS:

• Knowledge of French min. B2 and English min. B
• Ability to maintain the highest level of customer satisfaction
• Willingness to work in shifts
• Willingness to work full from office in Bucharest

• Contact with users (B2B) via email, phone and chat
• Represent the organization as a contact unit with strategic users
• Apply solutions and responses to customer inquiries by responding to their needs
• Escalate complex user issues
• Ability to draw conclusions
• Identify opportunities to improve the user experience (through the use of better tools or product enhancements)
• Work to solve user problems as first contact (escalating when access limitations or tool limitations or technical complexity are present).