Start Date
Immediate
Expiry Date
22 Sep, 25
Salary
0.0
Posted On
24 Jun, 25
Experience
2 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Zendesk, It, Python
Industry
Information Technology/IT
As a Technical Support Analyst, you will play a significant role in supporting our customers. With our tried-and-tested onboarding process, you will soon become familiar with the Performio product and company.
You will collaborate with other teams to ensure more complex requests are managed efficiently and will provide feedback to help improve product and solution knowledge as well as processes. Answers to questions asked by customers that are not in the knowledge base will be reviewedand added to the knowledge base if appropriate. We’re looking for someone who thinks ahead,recognising opportunities to help customers help themselves.
You will help out with configuration changes and testing, furthering your knowledge and experience. You may also be expected to help out with managed service tasks and other support tasks from time to time.
IT WOULD BE A PLUS IF YOU HAVE EXPERIENCE WITH