JOB OVERVIEW

We are seeking a dedicated and knowledgeable Technical Support Analyst to join our team. In this role, you will provide exceptional technical support to our users, ensuring that their hardware and software issues are resolved efficiently. You will be responsible for troubleshooting various technical problems, assisting with desktop support, and maintaining effective communication with users to enhance their overall experience. The ideal candidate will have a strong understanding of computer networking, operating systems, and technical support processes.

QUALIFICATIONS

• Advanced computer skills
• Ability to multitask
• Ability to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically.
• Customer relations skills
• Good verbal and written communication skills
• Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
  Join our team as a Technical Support Analyst where you will play a crucial role in providing top-notch technical assistance while contributing to the overall success of our organization.
  Job Type: Full-time
  Pay: $23.62 - $42.65 per hour
  Work Location: In perso

• Support various platforms including Windows and Linux.
• Troubleshoot and resolve desktop support issues, including software troubleshooting and computer hardware malfunctions.
• Assist users with VPN connectivity and ensure secure access to company resources.
• Maintain documentation of support requests using Jira to track issues and resolutions effectively.
• Collaborate with IT teams to escalate complex problems as needed while ensuring timely follow-up with users.
• Conduct routine maintenance checks on computer systems and networks to ensure optimal performance.
• Educate users on best practices for utilizing technology effectively within the organization.