Position: Short term occasional replacement [3 months contract]
Position Type: Full time
Hours of work: 8:30 am to 4.30 pm (with one-hour unpaid lunch), Monday to Friday
Classification: A01
Location: Toronto Campus 306 Lawrence Avenue East, Toronto, Ontario, M4N 1T7
Branch: IT
Dates: July 2025- September 2025

WHO WE ARE LOOKING FOR

We recruit candidates who embrace our TFS values of integrity, discernment, respect, and engagement. The ideal candidate profile is as follows:

• 3-5 years in a technical support role with at least 1-2 years supporting a Mac and iOS environment
• Excellent knowledge of Google GSuite
• Basic Active Directory user management
• Superior Customer service skills with an ability to remain calm when working with clients
• Ability to problem solve, multitask and prioritize time management
• Excellent verbal and written communication skills in English
• Teamwork

TFS welcomes applications from Indigenous peoples, persons with disabilities, visible minorities, persons of all sexual orientations and gender identities, and all others with the skills and knowledge to productively engage with diverse communities.
If you require accommodation, please notify us in advance and we will work with you to meet your needs. TFS is committed to providing accommodation throughout the recruitment and selection process.
Interested and qualified candidates should submit a cover letter and a résumé here as soon as possible.
-
Poste : Remplacement occasionnel à court terme (contrat de 3 mois)
Type de poste : Temps plein
Horaire : de 8 h 30 à 16h30 (pause déjeuner non rémunérée d’une heure), du lundi au vendredi
Classification : A01
Lieu : Campus de Toronto, 306 avenue Lawrence Est, Toronto (Ontario), M4N 1T7
Département : Technologies de l’information (TI)
Période : Juillet 2025 à septembre 2025
Reportant au manager TI, la personne retenue sera responsable de l’administration et du soutien quotidiens des technologies de bureau et mobiles, des logiciels et de l’infrastructure à TFS.
Ce rôle de soutien technique implique une interaction en personne et à distance avec toutes les parties prenantes de TFS, y compris : invités, enseignant(e)s, directions, parents, membres du personnel et élèves. L’équipe de soutien technique de TFS utilise un système de tickets pour gérer les demandes de soutien et documenter la résolution des problèmes.

• Provide 1st level technical support to a diverse group of users in a mixed hardware/software environment ( Mac / iOS / ChromeOS / Windows)
• Maintain all hardware, software and manage TFS technology inventory.
• Troubleshoot, repair, track and document hardware and software issues.
• In class technology assistance with staff and students.
• Provide Audio/Video set-up & live technical assistance for branch administrators, guests, staff
• Provide basic technical and software training to staff and students as required
• Other related duties with this framework may be occasionally required.