QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Criminal background check required
• Able to work flexible hours
• Able to be on call in a rotation during the weekend or evenings

BENEFICIAL EXPERIENCE:

• Managing macOS devices enrolled in JAMF
• Microsoft 365 cloud, Azure and Intune
• Supporting Windows 11 & Office Applications
• Understanding of ITIL and its principles
• ServiceNow or other Service Management tools
• ConnectWise Manage & Automate
• PC and Mac imaging and configuration with Autopilot
• Experience with Apple Business Manager
  Job Types: Full-time, Permanent
  Pay: $60,000.00-$80,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• M365 Admin: 3 years (required)
• IT support: 3 years (required)
• ServiceNow: 1 year (preferred)
• macOS Support: 3 years (required)
• JAMF: 3 years (required)

Language:

• English (required)

Work Location: In perso

• This position is for a Professional IT support agent
• Required to work from in office or at a client’s site for the day, some days may be work from home
• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, and electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions