THE COMPANY

Browning Harvey Ltd. is a locally owned and operated bottler of Pepsi Cola Products in Newfoundland and Labrador and is a recognized local market leader in the brand name Liquid Refreshment Beverage Category in this province.

The successful candidate will also be required to complete the following:

• Provide process and end user documentation;
• Aids in the analysis of business processes and design of information system solutions;
• Advises management on technical topics related to improved capability of company information systems;
• Proposing alternative solutions to computer systems problems;
• Answer users’ inquiries regarding computer software and hardware operation to resolve problems;
• Enter commands and observe system functioning to verify correct operations and detect errors;
• Strives to achieve the highest possible quality with the lowest possible cost to the company;
• Promotes efficient use of company funds by continually looking for ways to cut or avoid costs;
• Continually looks for ways to improve both products and services offered by IT. Takes the initiative to satisfy company needs;
• Install, diagnose, repair, maintain, and upgrade all PC hardware and software to ensure optional workstation performance;
• Using Cognos, to write reports, whether ad-hoc or a scheduled report;
• Provide desktop and printer support to all end users;
• Other related duties

Browning Harvey Ltd. has a full time, permanent opportunity for the position of Technical Support Analyst located at our St. John’s, NL facility.
The role of Technical Support Analyst has the responsibility for providing technical support to all Browning Harvey Ltd. staff within the building and offsite.

This position requires the successful candidate to:

• Prepare and define system objectives and scope;
• Will assist in research and fact-finding to develop or modify company Information Technology;
• Install and perform minor repairs to hardware, software, and peripheral equipment;
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software;
• Be on call throughout the year based on business requirements;
• Other projects, analysis and duties as requested.

The successful candidate will also be required to complete the following:

• Provide process and end user documentation;
• Aids in the analysis of business processes and design of information system solutions;
• Advises management on technical topics related to improved capability of company information systems;
• Proposing alternative solutions to computer systems problems;
• Answer users’ inquiries regarding computer software and hardware operation to resolve problems;
• Enter commands and observe system functioning to verify correct operations and detect errors;
• Strives to achieve the highest possible quality with the lowest possible cost to the company;
• Promotes efficient use of company funds by continually looking for ways to cut or avoid costs;
• Continually looks for ways to improve both products and services offered by IT. Takes the initiative to satisfy company needs;
• Install, diagnose, repair, maintain, and upgrade all PC hardware and software to ensure optional workstation performance;
• Using Cognos, to write reports, whether ad-hoc or a scheduled report;
• Provide desktop and printer support to all end users;
• Other related duties.