Job Description

SKILLS:

• Exceptional interpersonal skills, with a focus on exceptional client service, rapport-building, listening and questioning.
• Exceptional interpersonal skills, with a focus on exceptional client service, rapport-building, listening and questioning.
• Ability to work with users in a consultative manner; giving professional advice and recommendations. Having in-depth conversations with clients to better understand their goals and requirements.
• Excellent customer service skills.
• Pro-active; can recognize other issues a user may have and identifying them before the user is aware or reports the issue
• Eager to learn the latest technology and trends
• Comfortable advising without all the details; dealing with the unknown; knowing the right questions to ask; knowing where to find the answers and managing customer expectations
• Ability to work under pressure and prioritize competing demands to meet deadlines
• Strategic thinker and problem-solver
• Comfortable working in a fast-paced and changing environment
• Excellent oral and written communication skills
• Proficiency in core MS Office tools, Office 365 cloud based applications and Legal Technology tools

EXPERIENCE:

• Technical experience within the legal industry preferred; this includes support experience with a Document Management System ("DMS”, e.g. iManage), document formatting tools, collaboration tools, as well as other legal applications
• Support desk experience, or any other experience in the IT industry is preferred
• Legal practice experience is preferred though not essential

QUALIFICATIONS:

• Ideally educated to degree level though not essential .
  Company Description

WHO WE ARE

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.
You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.
Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
Additional Information

THE ROLE

The Technology Support Specialist will join a highly collaborative team providing deskside and Tech Hub concierge-style support services across the London Region. While primarily based in the London office, occasional travel to other locations may be required. The role also involves interfacing with other support teams within the region and across the global support network.
To be successful, the individual must have—or be able to quickly develop—a strong understanding of how lawyers work, enabling them to analyse and deliver solutions that meet specific technical needs. This is a highly interactive role, requiring frequent face-to-face engagement with lawyers and business professionals. The individual is expected to operate in a consultative manner, demonstrating exceptional listening skills and the confidence to recommend relevant solutions using the firm’s technology tools.
Expertise in core technology platforms such as Windows OS, Outlook, Office 365, and cloud-based applications is essential. Experience with legal technology applications such as Workshare Transact, Kira, or similar tools is highly desirable and considered a valuable asset.

OTHER DUTIES

• You may be requested to carry out additional work as reasonably required.
  Qualifications