Technical Support Analyst - Contract - 0033566
US-WI-Milwaukee
Worker Location: On-Site
Description
The Technology Support Analyst position is responsible for coordinating the installation, moves and changes to the WAN/LAN network, telecommunication equipment and services, software and other internal organization technology requirements in ManpowerGroup field offices initiated by new, relocation, expansion and cease-driven facility projects. Project support requires managing multiple vendors and customers for multiple projects at all times.

Project Support – 55%

• Project Management to include successful MAC projects. Including but not limited to new, relocation and expansion or upgrade projects that involve WAN/LAN/WLAN network equipment, telecommunication coordination, business software and other ManpowerGroup technology requirements.
• Assist local field offices with determining their technology needs and providing the most cost effective solutions
• Assist in the creation and maintenance of documentation of policies and procedures
• Maintain record keeping systems that include equipment, telecommunications, vendor databases and other files

Vendor and Cost Control – 25%

• Ensure orders, facility preparation and day to day activity is on time, accurate and complies with ManpowerGroup standards
• Responsible to track cost savings due to making recommendations to field offices or the redeployment of equipment
• Audit of vendor invoices on a monthly basis to ensure timely and accurate billing

Customer Support – 20%

• Provide expert level escalation and technical leadership to support internal customer needs

Qualifications

• Minimum of 2 years’ experience in a technical capacity, which will include at least 1 year of telecommunications technology support
• At least 1 year of experience related to the US telecom environment and vendors including knowledge of a mix of the following: PBX and key systems, VoIP, Centrex, SIP, Avaya and Cisco IPT, and mobile devices and providers
• Associate’s or Bachelor’s Degree preferred but not required
• Project management experience and related business skills are essential to this role
• Ability to evaluate and manage multiple vendors in a complex IT environment
• Analytical and problem solving skills
• Strong customer service skills and ability to prioritize and execute multiple concurrent initiatives
• Advanced professional level business writing, grammar and oral communication skills
• Ability to act as communication point and liaison for the field and between multiple departments at the ManpowerGroup Headquarters
• Demonstrated excellence at giving and receiving feedback from all levels of employees within the organization
• Successful at influencing team & customers, and resolving problems and conflict

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.
A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.
Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.
Travel: Yes, 10 % of the Time
Organization: ManpowerGroup
Job: IT/Software Developmen

Please refer the Job description for details