Technical Support Analyst at Emergency University

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Experience, Phone Support, Email Support, Chat Support, CRM Systems, Development Team Collaboration, User Acceptance Testing, Training, Support Material Development, Communication, Customer Service, Problem-Solving, Attention To Detail

Industry

Strategic Management Services

Description

We are seeking a highly motivated and skilled Technical Support Analyst to join our growing team. The Technical Support Analyst will be responsible for providing technical support to our clients and end-users, troubleshooting technical issues, and ensuring a positive customer experience. Key Responsibilities: - Provide technical support to clients and end-users via phone, email, and chat - Troubleshoot and resolve technical issues related to our online training platform and other software applications - Document and track customer support requests and resolutions in our CRM system - Collaborate with our development team to identify and resolve technical issues - Assist with user acceptance testing for new software releases and updates - Train clients and end-users on how to use our online training platform and troubleshoot basic technical issues - Contribute to the development of support materials, such as user guides and FAQs - Stay up-to-date on the latest software releases, updates, and industry trends - Provide excellent customer service and maintain a positive and professional attitude at all times Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field - 2+ years of experience in a technical support role - Strong knowledge of software applications and troubleshooting techniques - Experience with CRM systems and ticketing systems - Excellent communication and customer service skills - Ability to work independently and in a team environment - Attention to detail and strong problem-solving skills - Knowledge of emergency preparedness and response training is a plus Why Work for Us? - Opportunity to make a difference and save lives through our training solutions - Collaborative and supportive work environment - Competitive salary and benefits package - Opportunity for growth and professional development - Work with a dynamic and innovative team If you are passionate about technology and customer service, and want to be a part of a company that is making a positive impact, we encourage you to apply for the Technical Support Analyst position.

Responsibilities

The Technical Support Analyst will be responsible for providing technical support to clients and end-users via multiple channels, troubleshooting issues with the online training platform and other software, and documenting all requests in the CRM system. Key duties also include collaborating with the development team, assisting with testing, and training users on the platform.