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Technical Support Analyst - Florida Center for Interactive Media (Part-time at Florida State University

Tallahassee, FL 32306, USA -

Full Time

Start Date

Immediate

Expiry Date

05 Dec, 25

Salary

0.0

Posted On

08 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Education Management

Description

QUALIFICATIONS

High School Diploma or equivalent.

PREFERRED QUALIFICATIONS

Customer service experience.

Responsibilities

Serves as a principle point of contact to answer the technical support lines and email inquiries.
Initiates resolution of problems from external users related to issues with online courses, websites, and databases.
Escalates issues to the correct FCIM staff, as needed.
Completes reports and other special projects, as assigned.
Test developed code and identify functionality issues and corrections that are required (i.e. broken links, accessibility issues) in online courses and databases developed by FCIM.