Technical Support Analyst II (Contractor) at Global Payments Inc.

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Server Maintenance, Desktop Support, Laptop Support, MDM Platform, MAC Operating System, VDI, Active Directory, LAN, Troubleshooting, Patch Application, Disk Maintenance, Organizational Units, Client Facing Communication, Problem Resolution, Organization, Reporting

Industry

Financial Services

Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Performs the installation, repair and preventative maintenance of servers and edge of network devices (e.g. desktops, laptops, MDM platform, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to servers, desktop or laptop computers, MDM platform, or related peripheral equipment. What Part Will You Play? Prepares desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation. Occasionally maintains an image for hardware setup. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets up and configures appropriate hardware and software for new team members as secondary analyst. Performs routine maintenance (e.g. patch application, disk maintenance, array controllers) on the Global Payments International Segment Local Area Network (LAN) Server estate. Maintains the functionality and efficiency of computer and user objects in active directory while maintaining correct Organizational Units (OU). Unlocks team member accounts, when necessary. Builds and configures infrastructure underpinning LAN services. Responds to moderately complex technical issues surrounding server/desktop/laptop hardware (e.g. preliminary troubleshoot equipment to resolve issue, replacement of peripheral equipment where issue cannot be resolved), Microsoft Operating Systems, and/or installed software (e.g. basic software corruption), and follows through to appropriate resolution, while consideration is given to creating repeatable process and eliminating recurring problems. Begins to service issues related to Mobile Device Management (MDM) platform and the MAC operating system. Delivers replacement equipment, as needed. Provides set up, deployment, and issue resolution of MDM platform devices (e.g. iPhone, iPad). Prepares information and reports on LAN capacity and performance. Assists with adherence to technology policies and compliance with all security controls. Ensures that allocated work queues are monitored and actioned in an appropriate timescale while assigning tickets accordingly with appropriate prioritization and personally responding to the higher priority issues. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Computer Science, Management Information Systems preferred; other degrees considered Typically Minimum 2 Years Relevant Exp Experience in an IT Server, Network, and/or PC Support environment, or experience in an IT customer support environment will be considered Preferred Qualifications None Identified What Are Our Desired Skills and Capabilities? Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Client facing communication skills - Builds positive customer relationships, and works with clients to understand and respond to issues Problem resolution skills - Investigates and provides solutions to issues, incidents, and problems Organization - Prioritizes work according to business need, with minimal support Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Responsibilities

This role involves performing installation, repair, and preventative maintenance on servers and edge network devices like desktops, laptops, and MDM platforms, ensuring compliance with company standards. The analyst will also troubleshoot hardware and software failures, manage Active Directory objects, and respond to moderately complex technical issues related to servers and operating systems.