TECHNICAL SUPPORT ANALYST:

On behalf of our Financial Services client, Procom is searching for a Technical Support Analyst for a 14 month contract role. This position is a hybrid position with 2 days onsite at our client’s Mississauga office.

TECHNICAL SUPPORT ANALYST - JOB DESCRIPTION:

An exciting opportunity exists within the Cross Product Technology (CPT) organization for a Technical Support Analyst to support multiple applications used by the Research group. This role involves managing the day-to-day availability of applications, ensuring effective communication of issues or updates to business users, and working on projects to enhance production system stability and efficiency.

TECHNICAL SUPPORT ANALYST - MANDATORY SKILLS:

• Strong problem-solving and analytical skills
• Ability to communicate well at all levels
• Strong organizational skills and self-motivation
• Ability to work in a team environment
• 1 - 3 years’ experience in a support environment
• Familiarity with Linux commands and shell scripting
• Functional knowledge of SQL and database systems

TECHNICAL SUPPORT ANALYST – NICE-TO-HAVE SKILLS:

• Experience with monitoring tools like ITRS
• Experience with one-click deployment tools like uDeploy
• Understanding of IP networks and network traffic analysis
• Programming skills: Perl, Python, Java, HTML, web services
• Experience with Microsoft Office troubleshooting

• Provide 1st line technical support and manage production issues
• Perform incident and problem management, including root cause analysis and escalation
• Develop as a Subject Matter Expert (SME) for applications and handle production issues
• Proactively improve application stability through key initiatives
• Conduct efficiency improvements and automate repetitive tasks
• Perform Change Management and deployment activities
• Create and maintain a knowledge base for team knowledge transfer