JOB DESCRIPTION & SUMMARY

Kia Ora,
It’s an incredibly exciting time to join PwC New Zealand. We’re investing in the digital upskilling of all our staff, putting technology at the forefront of our solutions. Put your skills to work in new and unexpected ways, powered by the latest technology.

NGĀ PŪKENGA KEI A KOE / SKILLS AND EXPERIENCE

We are looking for professionals with 3–5 years of experience in service desk or application support roles. Essential skills and qualifications include:

• Salesforce Dev or Platform App Builder Certification.
• Experience with Salesforce or integration platforms such as MuleSoft or AEM.
• Familiarity with Jira, Confluence, and DevOps tools.
• Government or professional services experience is preferred.
• Strong communication skills coupled with a proactive service mindset.
• Enthusiasm for process improvement and hands-on problem-solving.

TRAVEL REQUIREMENTS

Not Specified

NGĀ KŌRERO MO TĒNEI TŪRANGA / ABOUT THE ROLE

Join our dedicated team in Pōneke / Wellington as a Technical Support Analyst. In this crucial frontline role, you’ll enhance client experiences and manage efficient incident resolution for a key platform. Your day-to-day responsibilities will include:

• Triage and resolve incidents with coordination from offshore teams.
• Participate in defect reviews, update the knowledge base, and support UAT activities.
• Collaborate with the delivery team and Service Delivery Manager to identify service trends.
• Assist in the configuration of tooling and dashboards to optimise service delivery.
• Document root causes and SOPs, playing an integral role in release planning.

We are looking for professionals with 3–5 years of experience in service desk or application support roles. Essential skills and qualifications include:

• Salesforce Dev or Platform App Builder Certification.
• Experience with Salesforce or integration platforms such as MuleSoft or AEM.
• Familiarity with Jira, Confluence, and DevOps tools.
• Government or professional services experience is preferred.
• Strong communication skills coupled with a proactive service mindset.
• Enthusiasm for process improvement and hands-on problem-solving