Tasks and responsibilities

• Provide first and second level Desktop support for all IT systems ensuring remedial action is effective with the agreed SLA’s.
• Assess, prioritize and allocate identified incidents to Business Support, Application Support and Technical Support staff and follow up escalated problems.
• Contribute to the successful delivery of IT End User orientated projects by providing and facilitating implementation of various Technology platforms hands-on.  
• Coordinate the management and validation of IT Assets throughout the SG Fleet environment ensuring all administrative tasks are completed, as well as contributing to an inventory of all IT assets including monitors, laptops, phones, and peripherals
• Record, track and document the helpdesk request problem solving process, including all successful an unsuccessful decision made, and actions taken through to final resolution
• Ensure all Service desk request are logged for reporting, compliance, and improvement providing standard reports when required
• Represent the IT Services team to all users and promote the team to the wider company (ensuring the company service level is maintained at optimum level on a day-to-day basis)
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Skills and experience

• Knowledge   in Microsoft Intune and End Point Management (Laptops, Mobile phones)
• Working   knowledge of PC applications and LAN/WAN technologies including Active   Directory, Microsoft Windows, TCP/IP, Microsoft Office 365, and File &   Print 
• Knowledge   in Laptop SOE Deployment and Operating System Management
• Extensive   experience trouble shooting basic networking issues
• Windows   10 & 11 administration
• Microsoft   Azure Cloud and Services
• Tertiary qualification in Information Technology