POSITION OVERVIEW

The Technical Support Analyst will be responsible for the provision and support of technical hardware and software for the students and employees of STS which includes, but is not limited to, the repair and maintenance of all school computers, printers, projectors, interactive white boards, and other multimedia and/or “IT” equipment in place at the School.

QUALIFICATIONS AND EXPERIENCE

· High school diploma or equivalent.
· In-depth knowledge of Microsoft Windows 10, Microsoft Office Suite of tools, Microsoft Office 365, Google cloud solutions, of local area network client connectivity, Apple OSX.
· Experience working in a technology support role.
· Knowledge of incident tracking software would be an asset.
· Previous experience working in a school environment would be an asset.
· Previous experience working with mobile technologies would be an asset.
· Previous experience working in a BYOD environment would be an asset.
· Commitment to the vision and goals of the IT team: demonstrate and promote a personal understanding of and appreciation for the vision and goals set out by the IT team.
· Service Attitude: ability to understand and demonstrate the need for customer service and satisfaction. To identify needs and wants of students and employees and respond in an effective and timely manner.
· Self-Management: ability to direct personal performance to achieve desired results
· Teamwork: ability to work effectively with the other members of the IT team to achieve optimal collective results.
· Flexibility/Managing Change: ability to know the IT environment, initiate and respond effectively to changing conditions.
· Communication: ability to speak, write, listen, and secure information in a variety of settings.

Please refer the Job description for details