REQUIRED QUALIFICATIONS:

• Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience
• Basic Windows OS Knowledge (NT/XP/7/8)
• Requires working knowledge of desktop and peripheral troubleshooting
• Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times
• Problem solving and analytical skills
• Positive attitude, drive and tenacity
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to multitask with varying priorities and attention to detail

PREFERRED SKILLS:

• Knowledge of ScriptPro systems
• Experience in pharmacy

REMOTE WORK REQUIREMENTS:

• Must have high-speed reliable internet access with a hard-wired connection
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on)

• Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals
• Maintain, upgrade, or replace software systems and provide hardware support
• Support and maintain user account information including rights, security, and systems groups
• Maintain progressive knowledge of ScriptPro systems
• Perform other duties as assigned