We are partnering with an established organisation operating within the logistics and warehousing sector to recruit an experienced IT Support Technician for their Blacktown operation. This is a hands-on L1/L2 support role where you will work closely with users across a busy operational environment. Around 80% of the role will be spent within the warehouse, supporting the technology and equipment that keeps day-to-day operations moving.This would suit someone who enjoys getting away from the desk, troubleshooting issues directly with users and taking ownership of problems through to resolution.

The role

Your responsibilities will include

• Providing L1/L2 support across hardware and software issues;
• Troubleshooting laptops, desktops, printers, scanners and peripheral devices;
• Setting up, configuring and maintaining computers and other technology;
• Supporting users face-to-face across the warehouse environment;
• Preparing and configuring scanners and equipment for use across different locations;
• Coordinating hardware being sent between interstate operations;
• Troubleshooting technology issues directly on the warehouse floor; and
• Working closely with users to resolve issues quickly and minimise operational disruption.

What we’re looking for

We are looking for someone with

• Previous experience providing L1/L2 IT support;
• Strong hands-on hardware troubleshooting skills;
• Experience supporting scanners, printers, computers and peripheral devices;
• Ideally, experience within logistics, warehousing, manufacturing or another operational environment;
• A willingness to work predominantly within a warehouse rather than a traditional corporate office;
• Strong communication skills and confidence supporting users face-to-face; and
• Availability to commence at relatively short notice.
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