SUMMARY

The Technical Support Analyst is responsible for providing front-line technical support to all XTL users. Success in this role requires responding promptly to support tickets and minimizing business disruptions. When a request exceeds their scope, the analyst must escalate the issue to an appropriate IT subject matter expert. Participation in after-hours support is also required.
Beyond end-user support, this role includes responsibility for the daily maintenance and upkeep of XTL’s IT systems and network infrastructure. It requires a proactive, solutions-driven mindset to identify and resolve issues before they impact business operations.

DESIRED SKILLS & EXPERIENCE

• Microsoft Active Directory
• Microsoft 365
• Microsoft Windows Server
• VMware
• Windows 10/11 and macOS
• iPhone and Android mobile device support
• Microsoft SQL Server
• VoIP systems