Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.
As a Technical Support Associate, you’ll be at the forefront of the Gong customer experience & create

QUALIFICATIONS

• Technical Support Associate interested in going above and beyond for customers to create
• Strong communication skills (both verbal and written), with the ability to explain technical concepts in a clear and friendly way.
• Recently completed a technical degree and interested in growing your career in technical support.
• Self-motivated, proactive, and eager to learn new skills and technologies.
• Curious, resourceful, detail-oriented, and organized, with a problem-solving mindset.
• Familiarity with platforms like Zoom, Dialpad, GoToMeeting, or other telephony/web conferencing tools is a plus.
• Exposure to Salesforce, APIs, or programming/scripting languages is a bonus, but not required—just bring your eagerness to learn!

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.
  This is an hourly role with a hiring range equating to is $64,000-68,000 USD.
  Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
  We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

• Deliver an outstanding support experience via email, web, and phone for customers using Gong products while meeting key performance goals.
• Learn the ins and outs of Gong products and build expertise with common integrations (such as telephony systems, web conferencing tools, Salesforce, and APIs).
• Partner with internal teams to troubleshoot issues, help identify potential bugs, test solutions, and communicate updates clearly to stakeholders.
• This is a small team! Everyone has an opportunity to represent the Voice of the Customer with Success, Sales and Product teams to influence priorities, resources, roadmaps and deliverables.
• Contribute to creating resources—like documentation, training materials, or process guides—that help both customers and teammates succeed.