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Technical support Associate at NTT DATA

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware, MS Office, Troubleshooting, Diagnostic Techniques, Customer Service, In-House Applications, Escalation, Documentation, Problem Solving

Industry

IT Services and IT Consulting

Description

General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures LI-LATAM We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Responsibilities

Provide general L1 support for hardware and MS Office packages, and advance technical support for in-house applications. Document troubleshooting steps and provide solutions to customer incidents and requests.