The Technical Support Associate will provide exceptional customer support by handling incoming phone calls and emails, troubleshooting customers’ equipment issues, and effectively addressing their inquiries. They will work in a fast-paced environment, examining, questioning, and resolving complex technical issues with precision and expertise.

QUALIFICATIONS:

• Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers.
• Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely.
• 2+ years of customer service is a plus.

PHYSICAL REQUIREMENTS:

• This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.

Please refer the Job description for details