Technical Support Associate (US) at realworld-one

Frisco, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, XR Hardware Configuration, IT Troubleshooting, Windows OS, Logistics Management, Inventory Management, Customer Communication, Customer Onboarding, Hardware Installation, English Communication

Industry

Software Development

Description

Position Summary As a Technical Support Associate (US) at realworld one, you will contribute to building a new category around one of the largest unmet opportunities in industrial enterprises: execution performance. While organizations invest billions in systems that manage quality, operations, service, and business performance, no system today is designed to measure, improve, and manage execution itself. realworld one is building the platform required to make this vision a reality. Working closely with our global teams in the US, Germany, and India, you will support customers across North America by preparing and managing XR hardware, providing first-line technical support, assisting with technical inquiries, and ensuring reliable day-to-day operations. The role combines hands-on responsibilities in our Frisco, TX office with flexible remote work. We are looking for a reliable, organized, and proactive individual with a strong interest in technology and XR, high quality standards, and a professional approach to customer communication. This role offers the opportunity to gain practical experience in an international software company working with innovative XR technology. Responsibilities Prepare, configure and ship XR hardware and related equipment to customers. Coordinate hardware logistics and maintain inventory readiness, ensuring equipment is organized, functional, and ready for customer deployments. Provide first-level technical support and communicate professionally with customers, partners, and internal teams to ensure timely issue resolution and a high-quality support experience. Troubleshoot Windows, account, connectivity, and device-related issues. Support customer onboarding sessions, workshops, and hardware installations remotely and, where required, onsite at customer locations. Manage assigned operational tasks independently while collaborating closely with colleagues across our global teams in Germany and India. Qualifications Available to work part-time (approximately 10–20 hours per week), whether alongside a degree program or other professional activities. Solid technical knowledge of IT systems, including hardware and software, with a strong interest in XR technologies. Positive, customer-oriented personality with a professional, service-oriented mindset and a commitment to delivering an excellent customer experience. Strong communication skills in English and confidence when interacting with customers, partners, and internal stakeholders. Excellent organizational skills with an independent, reliable, and proactive working style. Hands-on mentality, high quality standards, and motivation to contribute to a dynamic international team. About us realworld one enables leading Life Sciences organizations to improve operational performance through immersive technologies, data, and AI. Trusted by global leaders including Lonza, Agilent, Sartorius and ZEISS, we are pioneering a new category focused on execution performance.

Responsibilities

Prepare, configure, and ship XR hardware while managing inventory and logistics for customers. Provide first-level technical support and assist with remote or onsite customer onboarding and troubleshooting.