BlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service.

REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• 2+ years of experience in technical support or a similar role.
• Strong understanding of software applications, operating systems, and hardware devices.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Familiarity with ticketing systems and customer support tools.
• Ability to work independently and collaboratively in a team environment.
• Customer-focused mindset with a passion for helping others.
• Ability to manage multiple tasks and prioritize effectively.

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Troubleshoot and resolve software and hardware problems for clients.
• Document all customer interactions, issues, and resolutions in our support ticketing system.
• Provide guidance and assistance with software installations, updates, and configurations.
• Collaborate with upper-level support engineers and product teams to resolve complex issues.
• Stay current with product knowledge and updates to effectively assist customers.
• Identify recurring issues and provide feedback for product improvement.
• Participate in team meetings to share knowledge and best practices.