Technical Support at Braiins

Prague, Prague, Czechia -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Proficiency, Technical Background, Communication Skills, Bitcoin Mining Industry, Customer Support, Linux, Ubuntu, Command Line, API Setups, Remote Connection, Troubleshooting, ASIC Miners, Networking Concepts, SSH, Braiins OS, Braiins Manager

Industry

IT Services and IT Consulting

Description

We’re looking for a fluent English speaker with a technical background and strong communication skills to join our technical support team in a full-time role. Knowledge of the bitcoin mining industry is welcomed, as well as prior experience with customer support or hands on bitcoin mining operations. As a Technical Support Specialist, you will be the critical link between our clients and all other company departments. We require you to work within the ICT time zone. ✨ What awaits you here? The primary focus of the position will be on Braiins OS (Linux-based bitcoin mining firmware) and Braiins Manager (cloud-based solution for monitoring and controlling bitcoin mining operations). You will work in cmd.exe, use Ubuntu and Linux command line, navigate API setups and remotely connect to our clients’ networks. You will contribute to both public and private knowledgebases to ensure effective knowledge sharing. You will help clients to install, configure it and troubleshoot any issues regarding our products (both technical and non-technical) while educating them on our products and their features You will be in day-to-day contact with numerous significant players in the bitcoin mining industry addressing their Braiins-related needs. You will engage in continuous knowledge sharing with product and development teams, relaying customer feedback, and contributing to service improvements. Willingness to travel to data centers to onboard and support clients on-site is a plus. 💻 Required Technical Skills The Technical Support Specialist uses these skills on a daily basis. While immediate proficiency is not required, familiarity with the following concepts is essential for success in this role. Understanding of operating systems, particularly Linux-based systems as Braiins OS is based on Linux. Comprehensive knowledge of mining equipment, including inner workings of ASIC miners, their architecture and performance. Capability of identifying problems with hardware, network connectivity, firmware compatibility, and software configurations. Understanding of networking concepts, including IP addressing, subnetting, DHCP, and DNS. Familiarity with remote access protocols such as SSH (Secure Shell) for troubleshooting and performing administrative tasks on remote mining devices. 🔎 General requirements Perfect English proficiency, excellent communication skills, and the ability to work within UTC+7 time zones. Ability to communicate effectively in writing and through client calls on a daily basis. A strong technical background with an experience in bitcoin mining and a desire to learn technical aspects of Braiins products. Ability to learn quickly, proactively, and independently from teammates, product managers, developers, and other internal resources available to you. Willingness to work during weekends and outside traditional working hours is a plus. 🏖 What we offer: Full-time position with flexible working hours and possibility to work remotely. Both possibilities to work as an Employee or Freelance. Work on long-term projects with our highly skilled and reputable team. Career growth opportunities inside the company based on your talent and performance. Make a difference helping us to change the landscape of bitcoin mining.

Responsibilities

The specialist will serve as the primary link between clients and internal departments, focusing on supporting Braiins OS and Braiins Manager by helping clients install, configure, and troubleshoot technical and non-technical issues. They will also contribute to knowledge bases and relay customer feedback to product and development teams.