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Technical Support Center Specialist at Becton Dickinson Sdn. Bhd.

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 27

Salary

50000.0

Posted On

10 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Hospitals & Health Systems

Description

Provide advanced technical support to internal and external customers for BD software and hardware solutions.
Diagnose, troubleshoot, and resolve complex technical issues related to Pyxis® ES Systems.
Analyze system logs, databases, and application performance to identify root causes and drive resolution.
Collaborate with cross-functional teams to manage escalations and deliver timely customer solutions.
Support healthcare customers through critical incidents while maintaining exceptional service standards.
Communicate technical concepts clearly to both technical and non-technical stakeholders.
Continuously identify opportunities to improve support processes and customer experience.

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Responsibilities