ABOUT US…

Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.
Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

THE OPPORTUNITY…

We at Device Technologies are looking for a new Technical Support Coordinator – Customer Service to join our team! (this is not an IT role).
This is the perfect opportunity for someone who is a team player, thrives on problem solving, is able to multi-task, loves to learn and enjoys administration support for both internal and external stakeholders.
This is a hybrid role that requires a minimum of three days per week in the Belrose office.

ABOUT YOU…

At Device Technologies, we succeed through our commitment to five key values:
Delivering Innovation - We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.
Seeking Collaboration - By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.
Taking Ownership - We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.
Practising Good Business - We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.
Championing the Customer - By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.
Our ideal candidate for this role aligns with these values.

EXPERIENCE REQUIRED:

• Prior experience within the Healthcare industry desirable (but not essential)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• SAP experience (preferable)
• Excellent Customer Service skills
• Experience in supporting Technicians and Engineers in a similar role
• Presented with a high level of professionalism and attention to detail
• Strong verbal and written communication skills
• Tech savvy & open to learning new computer systems
• Capability to prioritize tasks and work loads

• Call & Case Management – Answer and manage incoming calls, log service cases, field service or workshop repair jobs, and update the CRM database.
• Customer Communication – Provide regular updates via phone and email on service progress.
• Incident Allocation & Scheduling – Assign and manage cases and jobs to service engineers for efficient resolution.
• Preventative Maintenance – Schedule and coordinate maintenance visits.
• Quotations & Approvals – Create quotes or estimates and follow up on customer purchase orders and approvals.
• Email & Enquiry Handling – Respond to customer emails, sales enquiries, and engineer requests.
• Billing & Credit Requests – Raise sales orders, invoices, and process credit requests for incorrect invoices.
• Job Follow-Ups – Ensure field engineers close jobs and confirm equipment functionality with customers.
• Install-Base Management & Logistics – Maintain customer records, log tickets with other departments, tracking status’ to completion. Book and track local equipment shipments for customers.
• General Administration & Compliance – Support staff and management, uphold SLAs, and promote professionalism