Technical Support Coordinator/ Fusus Camera Facilitator- Onsite at CREATIVE INFORMATION TECHNOLOGY INC

Falls Church, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Camera Integration, Technical Support, Stakeholder Management, Network Configuration, Axon Fusus Platform, Quality Assurance, Technical Training, Troubleshooting, System Optimization, Documentation

Industry

IT Services and IT Consulting

Description

Technical Support Coordinator/ Fusus Camera Facilitator- Onsite Rockville MD About us Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II. Join us in driving growth and seizing new business opportunities. Role and Responsibilities The Axon Fūsus Camera Facilitator will serve as the primary coordinator and technical liaison for all camera-related activities within the Axon Fūsus ecosystem. This role ensures that camera systems, feeds, integrations, and user configurations are properly onboarded, maintained, and aligned with agency operational requirements. The Axon Fusus Camera Facilitator will communicate frequently with program managers, technical leadership, and external partners. The contractor will perform the following functions: Camera Integration & Onboarding * Coordinate with property owners, IT teams, and integrators to onboard new cameras into the Axon Fūsus platform. * Validate camera compatibility, connectivity, and optimal placement for operational use. * Assist with installation scheduling, network setup, and configuration support. * Ensure all video feeds meet quality, security, and performance standards. * Provide recommendations for system optimization and camera coverage enhancements. Training & Stakeholder Support * Provide onboarding sessions and training for stakeholders, businesses, and community partners with cameras being connected to the Axon Fūsus platform. * Develop easy-to-understand tutorials, guides, and support materials. * Serve as the point of contact for camera owners regarding troubleshooting and connectivity assistance. Monitoring & Quality Assurance * Conduct routine audits of camera health, uptime, and feed performance. * Identify degraded video feeds and coordinate corrective action with stakeholders. * Maintain documentation of issues, resolutions, and recommended improvements. * The contractor is required to maintain strict confidentiality and comply with all applicable laws, regulations, and agency policies related to data security and video surveillance.

Responsibilities

The role serves as the primary technical liaison for the Axon Fusus ecosystem, managing camera onboarding, integration, and maintenance. It involves coordinating with stakeholders to ensure video feeds meet security and performance standards while providing necessary training.