Technical Support Coordinator at Scania

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Heavy vehicle maintenance, Electrical systems, Mechanical engineering, Fault diagnosis, Customer service, Training and coaching, Reporting systems, Product modification, Workshop best practice, Technical documentation, Competency assessment

Industry

Automotive

Description

Role Summary Provide technical support and advice to Scania Branches, Dealers and customers.Job Responsibilities Life at Scania Our purpose is to Drive the Shift towards a sustainable transport system. At Scania, our people are our most valuable asset. Being part of the Scania family offers employees an exciting future in an environment that is steered by inclusive core values which foster individual responsibility and personal development. What you will do Based in Wellington/ Auckland or Christchurch you will be part of the National Aftersales Team. You will be responsible for; Interact with internal & external customers by providing technical assistance Participate and support National campaigns through provision of appropriate information and technical assistance to customers, dealers and branches Administer reporting systems for Top 10 & Field Failure Provide support to State Dealer Network Ensure local modification to delivered products are approved & conform to standards set by Local, National Authorities Keep abreast of developments in production, technical and engineering innovations within the truck & bus industry and recommend changes where necessary Recommend training programs to assist development of Branch employees, dealers and customers Train, coach and guide Technicians in effective use of literature and systems to ensure effective diagnosis of technical issues and workshop best practice Work with the National Training Department to effectively deliver training and competency based assessments Who you are To be successful as a National Technical Product Support Representative within our organisation, we believe that you will most likely have formal qualifications in Mechanical/Electrical, coupled with experience in heavy vehicle industry. You will have experience in repairing and maintain European heavy vehicles. You will have excellent customer service skills, as well as Heavy Vehicle and electrical systems knowledge with the ability to read and decipher manuals and factory information and conduct fault diagnosis. What we can offer you A dynamic and inclusive work culture - be part of a great team environment Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability A company that is growing with potential for career progression To apply “Apply now” and submit your CV. You need to have full New Zealand working rights to apply for this role Formal offer of employment is subject to standard pre-employment checks including medical and other background checks. As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.

Responsibilities

Provide technical assistance and support to Scania branches, dealers, and customers regarding heavy vehicle maintenance and diagnostics. Administer reporting systems, ensure product compliance, and deliver training programs to technicians and staff.