Technical Support CSM at CustomerLabs

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

JavaScript, Google Tag Manager, Meta Ads, Google Ads, Ecommerce Platforms, Analytical Skills, Problem Solving, Documentation, Communication, Technical Support, Debugging, Event Tracking, Root-Cause Analysis, Customer Empathy, Collaboration, Attention to Detail

Industry

Software Development

Description

Role Overview We are looking for a proactive and detail-oriented Technical Support Specialist who can troubleshoot technical issues, manage support tickets, and assist customers with platform integrations. The ideal candidate should have strong logical reasoning, hands-on experience with JavaScript, and familiarity with digital marketing platforms and tracking tools. Key Responsibilities Troubleshoot and resolve technical support tickets within defined TAT. Work with JavaScript for debugging, event tracking, and minor code adjustments. Configure and troubleshoot Google Tag Manager (GTM) setups, triggers, tags, and custom events. Assist with basic Meta Ads and Google Ads tracking configurations. Support integrations with Shopify and other ecommerce / CRM platforms. Create, update, and maintain technical documentation for internal and client use. Communicate with clients to understand issues, gather requirements, and provide clear solutions. Collaborate with engineering and product teams for escalations. Maintain high standards of problem-solving, logical thinking, and root-cause analysis. Required Skills Strong understanding of JavaScript (reading, debugging, and basic writing). Hands-on experience with Google Tag Manager. Basic knowledge of Meta Ads and Google Ads tracking setup. Familiarity with ecommerce platforms, especially Shopify. Excellent logical thinking, analytical skills, and structured problem solving. Ability to understand technical concepts and explain them clearly to non-technical users. Strong documentation and communication skills. Ability to manage priorities and maintain TAT across support tickets. Preferred Skills Experience with web analytics and tracking (GA4, CAPI, conversion tracking). Exposure to API/Webhooks. Basic understanding of HTML/CSS. Experience in SaaS product support. What We Expect A fast learner with a solution-oriented mindset. Someone who can work collaboratively across teams. A candidate who brings ownership, attention to detail, and strong customer empathy.

Responsibilities

The Technical Support Specialist will troubleshoot and resolve technical support tickets, manage platform integrations, and assist customers with configurations. They will also create and maintain technical documentation and communicate effectively with clients.