About this job

As one of the world's leading companies in the development, manufacturing, and distribution of filling and portioning systems for the food industry, we have been operating successfully for several decades. With approximately 950 employees, we offer a comprehensive and innovative range of services to a constantly growing customer base.

To further strengthen our Technical Support team, we are looking for a Technical Support Employee – First Level Support.

An 11-person team awaits you, acting as the central technical interface between international customers, representatives, service technicians, and internal departments. As the first point of contact for customer inquiries, you will play a vital role in our support organization and work closely with various specialist departments. You can expect diverse tasks, exciting insights into our machines and processes, and the opportunity to continuously expand your technical knowledge.

Look forward to:

• Flexible working hours and the option to work remotely
• Free training and nutritional advice in our company's own health center
• Professional and individual onboarding
• Jobrad-Leasing
• Factory outlet for VEMAG products, e.g., sausages and burger patties.
• Pretty cool VEMAG summer and winter parties
• High travel allowance

Last but not least – of course we have 30 days of vacation, attractive remuneration and social benefits, and a top-notch canteen where we occasionally offer products of our own manufacture.

…and for Christmas there'll be a Christmas tree!

You should enjoy this:

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• Acceptance and processing of incoming customer inquiries in technical first-level support
• Recording, classifying and prioritizing service requests in the ticketing system
• Initial technical assessment and coordination of support cases with the relevant departments
• Coordination of communication between customers and internal contacts
• Maintenance and updating of customer and machine data in the CRM and ticketing system

Ideally, you should bring the following:

• Training as a mechatronics technician**, electronics technician or comparable technical qualification
• Basic knowledge in the field of mechanical and plant engineering (drive technology, electrical engineering and control technology), as well as initial practical experience in commissioning, maintenance and repair.
• Strong customer and service orientation, as well as a structured and solution-oriented way of working.
• Excellent German and English skills; Spanish skills are an advantage.
• Knowledge of SAP is desirable; willingness to learn internal CRM and ticketing systems.